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</html>";s:4:"text";s:7590:"Ring Stick up Cam not connecting to WiFi.  Hello, I need some help here. It seems to be functioning perfectly fine as it’s practically new with very little use. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I recently took it out of the box and tried connecting it to my WiFi network. I have tried on iOS devices and android devices(I am connected to my 2.4 network). Re: stick up cam won't connect. Oh I also tested the wifi from the app and it say it is connected! If you need more assistance with these advanced settings, our support team is always happy to advise further. Do you have the old version of stick up cam? Hello, I need some help here. I recommend also ensuring bluetooth and VPNs are disabled on the mobile devices. Final step is to connect to WiFi and every single time I try to connect to my WiFi it does not complete the setup. Could this old stick up cam require a firmware upgrade? I am a new customer. Re: Ring Stick up Cam not connecting to WiFi. This is not the experience we intend, and are here to help. Depending on network and router type, there may be times where network settings need to be explored. Fortunately my router is dual band so we can handle this. Just got a stick up cam accessories hooked up outside with optional solar charge panel. I cannot complete the setup as it fails while trying to connect to the wifi router. Select the device (camera, doorbell, etc.) I know with certainty that it’s not the password. It connects to the “ring” WiFi and then I type in my password to my strong signal network. Please help. No WiFi Connection. I have tried everything and nothing works. While your network is likely not hidden, this will allow you to enter your wifi information in manually, and might help to force the connection. I am a new customer. I’ve tried to set up steps to reset the stick up cam as well as rebooted my Wi-Fi. Tried restarting both cam and WiFi and will not connect other ring devices are working fine, Re: Stick up cam will not connect to WiFi. Great job trying multiple networks, I recommend also trying to create a guest network on your router that utilizes a simplified SSID and password, to ensure there are no special characters or password variables that might conflict with it's setup. It seems as though the camera is still trying to connect to the old network and it won't update to the new one on the Camera. I will give it a couple more days and will return it if it still continues to fail. Re: Stick up cam will not connect to WiFi. Common Causes of Video Not Connecting to Your Ring Device The most common causes of not being able to do a Live View or see a recorded video are: A poor connection between your mobile device and the internet Slow internet upload and download speeds Welcome, @Stick_upCam! Ensure that your cam and viewing device are connected to the same WiFi network. While your network is likely not hidden, this will allow you to enter your wifi information in manually, and might help to force the connection. I cannot complete the setup as it fails while trying to connect to the wifi router. I am stuck. The set up process goes as expected but it fails after I enter the password to connect to my 2.4 GHz Wi-Fi. It will automatically reconnect when plugged in again, or should remain connected if battery powered (depending on model). Check the last reported signal strength for your Stick Up Cam in the Ring app. Check the small light on the back of the cam; if it is blinking rapidly there is a WiFi setup issue. Check out our help center article on ports for more information on network configurations. Look for Devices in the list on the left side of the screen. Any help or ideas would be greatly appreciated. My WiFi company stayed on the phone with me and ensured my connection is stable and not blocked. I just purchased a stick up cam to be used along with my existing doorbell Pro. They don’t even make the model that I have anymore. Restart your router and run through the setup process again. You can manually reconnect your Ring device back to your wifi network by following these steps: Open up the Ring app and tap on the three lines on the top left. I have tried SEVERAL times. I've restarted the router, the app on my phone and the stickup cam but I am still unable to complete the setup process as it always fails during the wifi setup. Does anyone have other any options to try? Hey @Jake2. At what part in the setup process does the device not connect? While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router. I do not know what to do at this point. It says it might be out of range so I literally put it right next to the wifi router and it still says it might be out of range. Hi @dsfidel! I just purchased a stick up cam to be used along with my existing doorbell Pro. If you could, please attach a screenshot of what error message you run into that doesn't allow the Stick Up Cam to reconnect. It says it might be out of range so I literally put it right next to the wifi router and it still says it might be out of range. I am having the same issue the only difference, this is a camera that was connected at my home and it works fine there, then I moved it to my shop, I have tried changing WiFi and it will not connect to the new wifi now. Great call on the reset, I recommend also removing and reinstalling the Ring app on your mobile device, and then trying another setup. I even tried connecting on a different Wi-Fi network with no luck. I think maybe the software is outdated. I have a ring stick up cam (I think 1st generation) That I had working a few years ago but just put it back in the box because there wasn’t a need at the time. It then says to wait, and fails setup every time. I have been next to my modem and still unsuccessful. This will ensure it has enough power to complete this connection. If this concern persists, try performing a reset on your Stick Up Cam by holding the setup button for 20 seconds. I hope this helps! Contacted support and we figured it out. Seems the stickup cam can only handle 2.4ghz. If this concern persists, try performing a reset on your Stick Up Cam by holding the setup button for 20 seconds. It sounds like you've covered all the necessary steps to confirm network resources will work. My doorbell pro is connected to 5ghz. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tap Devices. As this Stick Up Cam has not been used in awhile, it will be best to start with a fresh full charge to the battery. Can anyone help me. It connects to the “ring” WiFi and then I type in my password to my strong signal network. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I hope this helps! Check the following items: Check to make sure your Stick Up Cam is powered on and plugged in. Trying on 2 devices was a great step to cover. This has been a stick up cam that was bought a while ago and was never unboxed until now. Final step is to connect to WiFi and every single time I try to connect to my WiFi it does not complete the setup. If you have not already tried this, one option is to setup the Cam inside near the router,  attempt to obtain a successful setup, then relocate it outside. 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